Per kiek laiko pristatomas siuntinys?

Sandelyje ir parduotuvėje esančios prekės išsiunčiamos per 1-2 darbo dienas nuo apmokėjimo gavimo. Kitos prekės išsiunčiamos per 4-8 darbo dienas.

Kaip pristatomi siuntiniai?

Siuntiniai pristatomi Omniva bei Venipak kurjeriu į jūsų nurodytą adresą arba į jūsų nurodytą Omniva, Venipak ar LP Express paštomatą.

Per kiek laiko grąžinami pinigai į banko sąskaita?

Jei prekė atitinka grąžinimo reikalavimus, pinigai į jūsų banko sąskaitą sugrįš per penkias darbo dienas nuo prekės gavimo.

Kaip gauti profesionalo nuolaidą?

Tai galite padaryti nuėję į puslapį "Meistrų nuolaidos" ir užpildę anketą arba prisijungę prie paskyros ir užpildę anketą registruotiems klientams.

Kaip aš galiu panaudoti dovanų kuponą?

Dovanų kupono numerį įveskite laukelyje „Nuolaidos kodas“, nepamirškite paspausti „Pritaikyti“.

Frequently asked questions

Account

How do I get a professional discount?

You can do this by going to the Master Discounts page and filling out the form, or by logging into your account and filling out the form for registered customers.

How do I create a new user account?

At the top of the page, in the right corner, click on " Login ", fill in the required fields in the " Create an account " section and click "Register". To your e-mail you should receive a registration confirmation by mail.

If I forgot my user password?

At the top of the page, in the right corner, after clicking on "My Account", click "Login", "Forgot your password?". Enter email email address (necessarily the one you registered with) and click "Confirm". To your e-mail a link with a password update will be sent via email.

Can I check the status of my order?

Registered customers can monitor order status and order history through their account. After logging in to your account, click "Orders". Unregistered customers can find all the information by clicking on the link in e-mail. in the "Order Confirmation" letter.

Why was my order cancelled?

There can be several reasons for rejection:

we have not received payment for the goods;
you have placed the same order more than once;
the order was rejected at your request;
insufficient balance of ordered goods in stock.

I received the wrong goods, what should I do?

If you are sure that the goods you received are not yours, then contact the customer service center by phone +370 605 58877 or e-mail by mail info@beautykit.lt

I received the parcel, but it does not contain all the ordered goods, what should I do?

If the item you ordered is missing from the package you received, then contact the customer service center by phone +370 605 58877 or e-mail by mail info@beautykit.lt

Delivery

How long does it take for the package to be delivered?

The goods in the warehouse and in the store are sent within 1-2 working days after receiving the payment. Other items are shipped within 4-8 business days.

How are parcels delivered?

Parcels are delivered by Omniva and Venipak couriers to the address you specify or to the Omniva, Venipak or LP Express post office specified by you.

Do you deliver to other countries?

We deliver, but in this case you should contact the Beautykit team.

Why haven't I received my package yet?

In most cases, products reach customers within 1-2 working days, during promotions, orders may take longer. To inquire about your products, please contact the customer service center by phone +370 605 58877 or email by mail info@beautykit.lt

What happens if I am not at home when the courier arrives?

The courier will contact you by phone before arrival. The courier is authorized to deliver the goods to you within three working days, failing which the parcel is returned to the Seller.

How long will my package be held at the post office?

The mail is kept for seven calendar days. If the goods are not collected within the specified period, they are returned to the Seller.

Can I collect the goods myself?

You can pick up the products in physical Beautykit stores. Upon receipt of e-mail you can come to pick up the letter about the prepared order.

Returning the goods

How long does it take for the money to be returned to the bank account?

If the item qualifies for a return, the money will be returned to your bank account within five working days of receiving the item.

What items are non-returnable?

According to the Law of the Republic of Lithuania no. 697 (Retail trade rules) non-exchangeable goods include cosmetics and electricity. devices. You can return most other products within 14 days from the delivery date if their original packaging has not been damaged, the product has not been opened or used.

Where to send returned goods?

Please send the goods to the address Kauno st. 17, Vilnius.

How can I return a defective item?

Please complete the return form. Place the completed form in the package and send it to the address Kauno st. 17, Vilnius.

Payment

How can I pay for the parcel?

You can pay with a payment card, electronic banking, bank transfer, and by paying with a payment card to the courier/postal machine after receiving the goods.

Do you issue invoices?

Of course. Invoices can be found by entering the customer account in the "Orders" section.

I can't pay for my order for some reason, what should I do?

If you are unable to pay by electronic banking, we recommend choosing payment upon receipt of the goods. If you choose this method, you will pay the courier in cash or with a payment card. In this way, you will also be able to pay by card at "Omniva" terminals.

Gift vouchers and discount codes

Is it possible to purchase a gift certificate?

Yes, you can purchase a gift voucher in the "Gift vouchers" section.

If I placed an order but forgot to use the gift voucher code?

If you placed an order and forgot to enter the gift voucher code, please contact us by e-mail. by mail info@beautykit.lt

How can I use a gift voucher?

Enter the gift voucher number in the "Discount Code" field, don't forget to click "Apply".

How can I use a discount code?

You can apply the discount to the shopping cart by entering its code in the "Discount code" field, don't forget to click "Apply".

Can I use 2 discount codes at the same time?

Currently only one discount code can be applied in the "Discount Code" box, don't forget to click "Apply".

How can I find out about your discounts and special offers?

To find out about the latest discounts and offers, subscribe to our newsletter. You can do this by entering your email in the "Newsletter" section at the bottom of our website. email address and clicking "Subscribe".